Once you have selected a location, press to confirm and your package will be held there upon arrival ready for you to pick up. The earlier on your package journey you decide to place a hold, the more options you will have. You may also be provided with retail centers and FedEx partners (such as Walgreens). The options are generally FedEx facilities along the transit route from the shipper to your address. Some will cost you extra (such as “Deliver to Another Address”), as already mentioned “Hold at Location” is completely free.Ĭlick the menu option and this will reveal a list of FedEx locations that you will be able to have your package held at so you can pick it up before delivery. There will be a few choices under this menu option. The section you need to head to for this is “customize delivery”. Once you are logged in, you can input the tracking information of your package and begin managing the hold. Note: Customers signed up to FedEx Delivery Manager can also access “Hold at Location” via that. If you haven’t already got a free user account with FedEx you will be prompted to create one. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.To place a hold on your package you will need to visit the FedEx “Hold at Location” webpage. If the address on your government-issued photo ID doesn’t match the address on the package label, make sure to bring an alternative ID with a matching address. Give them to the team member and sign for your package. On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing a next-business-day redelivery.īring the door tag or tracking number and a government-issued photo ID to your pickup location. If you need more help, call 1.800.GoFedEx 1.800.463.3339 and say “track my package,” then follow the prompts. By texting “follow” and your door tag number to 48773 (ex: follow DT999999999999).You will get specific information about your missed shipment and your available delivery options. Through the app by downloading the FedEx ® Mobile app and scanning the barcode on your door tag.To learn where your package is being held, you’ll need to track your package.įirst, you’ll need to find where your package is being held.You’ll need to bring your tracking number, government-issued photo ID, and your door tag number.FedEx will hold your package for up to 7 days for both FedEx Ground ® service and FedEx Express ® service before it’s returned to the shipper. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. If the address on your ID doesn’t match the address on the package label, you’ll also need to bring an alternative form of ID.If your name doesn’t match the name on the package label, you’ll need the tracking number.Your notification type will depend on whether your phone number was added to the shipping label and/or if you’re using the FedEx Delivery Manager ® app. You’ll receive a text, automated phone call, or email. When your package is delivered to the FedEx location, you’ll be notified that the package is ready for pickup. I requested my package to be held for pickup at a FedEx location.
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